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Serco OurTown Employee Portal Login & Access Guide

Serco OurTown Employee Portal is an internal employee portal used for HR self-service, payslips, leave, policies and company communications. This independent guide explains how to reach the correct Serco OurTown Employee Portal login and fix common employee access issues.

By the CeeTrust Editorial Team
Quick answer
Official site: ourtown.serco.com — confirm the address bar shows exactly this over HTTPS before entering anything.
TypeWorkplace
RegionGBUnited Kingdom
Official domainourtown.serco.com · Organisation's own domain
ReviewedMay 2026

Official Serco OurTown Employee Portal website

The sign-in page people are looking for is on ourtown.serco.com — Organisation's own domain. Before you type anything, check the browser address bar shows exactly ourtown.serco.com over HTTPS — look-alike domains are how phishing pages work. We do not host the login form and never ask for your credentials; this link goes to the organisation’s own website.

1·2·3How to log in

  1. Connect to the company network or VPN if the portal is internal-only.
  2. Open the official intranet/ESS address given by your employer.
  3. Sign in with your employee ID or corporate username for Serco OurTown Employee Portal.
  4. Enter your network password and complete any multi-factor prompt.
  5. Lock or sign out when leaving a shared workstation.

!Can’t log in? Common fixes

  • Internal-only portals will not open from home without VPN — connect first.
  • Account inactive: new-hire access is typically enabled after HR/IT provisioning completes.
  • Expired corporate password: use IT self-service reset or contact the service desk.
  • Payslip/leave not showing usually reflects a payroll cycle, not a broken login.

✓Staying safe

Serco OurTown Employee Portal holds personal HR data. Use it only on the official employer domain, never save the password on personal devices, and report phishing that mimics the intranet login.

?Frequently asked

What is Serco OurTown Employee Portal used for?+

This independent guide explains how to reach the correct Serco OurTown Employee Portal login and fix common employee access issues..

Why can’t I log in to Serco OurTown Employee Portal?+

Internal-only portals will not open from home without VPN — connect first. Account inactive: new-hire access is typically enabled after HR/IT provisioning completes.

How do I reach the official Serco OurTown Employee Portal login?+

The verified official sign-in page is at https://ourtown.serco.com/ (Organisation's own domain). Check the browser address bar shows exactly ourtown.serco.com over HTTPS before entering credentials. Serco OurTown Employee Portal holds personal HR data. Use it only on the official employer domain, never save the password on personal devices, and report phishing that mimics the intranet login.

From the editor

How to spot a fake bank login page The look-alike domain problem Why we built CeeTrust

Independent reference. CeeTrust is not affiliated with, endorsed by, or operated by Serco OurTown Employee Portal. We do not host any login form and never ask for your credentials — always sign in only on the organisation’s own official website. Maintained by the CeeTrust editorial team. Found a wrong URL? Email editorial@cee-trust.org.